Answers to the questions we hear most often. Can't find what you're looking for? Contact us directly.
Book online through our appointment page, call +234 807 925 4875, or message us on WhatsApp using the chat button on any page. You'll be asked for your preferred doctor or specialty, and our team will confirm a time.
Yes. Browse our Doctors page to see specialists by department, then select your preferred doctor when booking. If your first choice isn't available, we'll offer the next available slot with another specialist in the same department.
Bring a valid ID, your insurance card if applicable, any previous medical records or referral letters, and a list of medications you're currently taking.
Yes. Call +234 807 925 4875 or message us on WhatsApp as early as possible so we can offer the slot to another patient and find you a new time.
We're empaneled with 30+ HMOs and insurance providers for cashless treatment, including AXA Mansard Health, Hygeia HMO, Reliance HMO, AIICO Multishield, Avon HMO and Total Health Trust. See our Insurance page for the full process.
Present your insurance card and ID at admission, our insurance desk submits your treatment plan for pre-authorization, and once approved you're treated without upfront payment for covered costs. We settle directly with your insurer.
Yes, our billing desk can provide a detailed, itemized statement for insurance claims or your personal records. Contact billing at +234 807 925 4876.
Installment options are available for eligible procedures. Ask our billing desk before your treatment begins so we can walk you through what's available.
Yes. Our emergency department, wards and on-call teams operate around the clock, every day, including public holidays. Call our emergency line at +234 808 358 0285.
Yes, our ambulance line is staffed 24/7 at +234 808 358 0285. For a medical emergency, call this number directly or use the "Emergency help" option on our WhatsApp chat.
Since Diamed Centre operates 24/7, general visiting is welcomed throughout the day; some wards (such as intensive care) may have more limited visiting windows to protect patient recovery. Please check with the ward's nursing station on arrival.
We're located at Plot 7 & 8, TF Kuboye Road, Lekki Phase 1, Lagos. See our Contact page for directions and a map.
Yes, our pharmacy page lets you browse the catalog, add items to your cart, and check out for pickup or delivery. Prescription medications require you to upload a valid prescription before checkout is completed.
Yes, you can enter your HMO name and enrollee ID at checkout so our pharmacy team can process your order against your cover.
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Our team is happy to help — reach out any time.
